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General
SHIPPING All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped
More details can be found in our Shipping Policy.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ozono.asia
More details can be found in Warranty & Exchanges.
Your OZONO device is warranted to be free of any defects in material and workmanship at the point of shipment.
This warranty covers normal household usage for a period of ONE (1) year from the date of purchase.
Please keep the original receipt as proof of purchase. Register your device warranty as soon as possible upon receiving.
More details can be found in Warranty & Exchanges.